Shipping policy

At Menolune, we want your order to reach you smoothly. Please read our shipping details below.

Where we ship: We currently ship to addresses within the United States only. We are unable to ship to other countries at this time.

Shipping cost: Shipping is free on all U.S. orders - there are no separate shipping charges at checkout.

Currency: All prices are shown and charged in U.S. dollars (USD).

Order processing: Orders are processed within 1-3 business days (excluding weekends and public holidays) after your order is confirmed. You'll receive a confirmation email once your order ships.

Estimated delivery: Estimated delivery is typically 1-3 weeks after dispatch, depending on your location. These are estimates and are not guaranteed, and delivery may take longer during peak periods.

Order tracking: Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package.

Where orders ship from: Some items may ship from our supplier or fulfillment partners, which can be located outside the United States. Where any duties or import charges apply, they are the responsibility of the recipient; we do not collect these at checkout.

Delays: Occasionally delivery may be delayed due to carrier issues, high demand, or events beyond our control. If your order is significantly delayed, contact us and we'll help, including revised timing or, where appropriate, cancellation and a refund of undelivered items.

Lost or undeliverable packages: If your package is lost in transit or returned as undeliverable due to an incorrect address, contact us at support@menolune.com and we'll work with you to resolve it. Please double-check your shipping address at checkout, as we may be unable to reroute a package once it has shipped.

Questions: Email us at support@menolune.com and our team will be happy to help.