Refund policy

We want you to love your Menolune Cooling Mask. We offer a 30-day return window: you have 30 days after your item is delivered to request a return.

How to start a return
Email us at support@menolune.com with your order number. We'll review your request and, if approved, send you instructions on how and where to send your item. Please don't send anything back before your return has been approved - items returned without an approved request can't be accepted.

Condition
To be eligible for a change-of-mind return, your item must be unused and in its original, unopened packaging, with any tags intact, along with proof of purchase.

Hygiene
For health and hygiene reasons, we're unable to accept change-of-mind returns of items that have been used or worn, or where the sealed packaging has been opened. This does not apply to items that are faulty, damaged in transit, or not as described.

Damaged, faulty, or wrong items
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or incorrect. We'll make it right at no cost to you, including covering return shipping where a return is needed.

Return shipping
For change-of-mind returns, return shipping is the customer's responsibility. For faulty, damaged, or incorrect items, we cover it.

Refunds
Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method, typically within 5-10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear.

Your consumer rights
Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer protection laws that cannot legally be excluded. Where a product is faulty, not as described, or does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, or refund.